Last updated: 14/6/2026

Made Simple Cleans respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, request a quote or book a cleaning service.

Who We Are

Made Simple Cleans is a professional cleaning service based in East London.

Contact details:

Business Name: Made Simple Cleans
Email: Madesimplecleans@gmail.com
Phone / WhatsApp: +44 7538 363193
Service Area: East London and surrounding areas

Information We Collect

We may collect personal information when you contact us, submit a quote form, message us on WhatsApp, call us, email us or use our website.

This information may include:

• Your full name
• Phone number
• Email address
• Property location or service address
• Type of cleaning service required
• Property details, such as number of rooms or property size
• Preferred booking date and time
• Messages or extra details you send to us
• Before and after cleaning photos, where agreed
• Website usage information through cookies or analytics tools

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotes for cleaning services
• Arrange and manage bookings
• Contact you about your cleaning service
• Send booking updates or service-related messages
• Improve our website and customer experience
• Keep records for business, tax and legal purposes
• Monitor website performance through tools such as Google Analytics and Google Search Console
• Share relevant service information, where appropriate

We do not sell your personal information.

Legal Basis for Using Your Information

We only use your personal information when we have a valid reason to do so.

This may include:

• To respond to your request before providing a service
• To provide cleaning services you have booked
• To manage our business and improve our services
• To comply with legal or accounting requirements
• To use cookies or marketing tools where your consent is required

Contact Forms and Quote Requests

When you submit a contact form or quote request, we use the information you provide to understand your cleaning needs and respond to you.

Please only provide information that is necessary for your enquiry or booking.

WhatsApp, Phone and Email Communication

If you contact us by WhatsApp, phone or email, we may keep a record of your message and contact details so we can reply, manage your enquiry and provide the requested service.

Before and After Photos

We may take or use before and after cleaning photos to show our work. We will avoid including personal, sensitive or private information in these images.

If a photo clearly identifies your property, personal belongings or private details, we will only use it for marketing with your permission.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve the browsing experience and understand how visitors use the website.

We may use tools such as Google Analytics and Google Search Console to review website traffic, popular pages, visitor behaviour and website performance.

You can manage or block cookies through your browser settings.

Sharing Your Information

We may share your information only when needed to run our business or provide our services.

This may include:

• Website hosting providers
• Email service providers
• Website form or security tools
• Analytics providers
• Payment or accounting services, if used
• Professional advisers, where necessary
• Legal or regulatory authorities, if required by law

We only share the information needed for the relevant purpose.

How Long We Keep Your Information

We keep personal information only for as long as necessary.

Enquiry and booking information may be kept for business records, customer service, accounting, tax or legal purposes. When information is no longer needed, we will delete it or securely remove it where possible.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system or online platform can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on your situation, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Complain to the Information Commissioner’s Office if you are unhappy with how your data is handled

To make a request, contact us at:

Madesimplecleans@gmail.com

Marketing Messages

We will only send marketing messages where allowed by law or where you have agreed to receive them.

You can ask us to stop sending marketing messages at any time by contacting us.

Third Party Links

Our website may contain links to third party websites, such as social media platforms or external tools.

We are not responsible for the privacy practices, content or policies of third party websites.

Children’s Privacy

Our services are not aimed at children. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us:

Made Simple Cleans
Email: Madesimplecleans@gmail.com
Phone / WhatsApp: +44 7538 363193
Service Area: East London