Made Simple Cleans respects your privacy. This policy explains how personal information may be collected and used when you visit this website, request a quote, contact us or book a cleaning service.
Who we are
Made Simple Cleans is a professional cleaning service based in East London. You can contact us at Madesimplecleans@gmail.com or +44 7538 363193.
Information we collect
We may collect your name, phone number, email address, postcode or service address, the service requested, property details, preferred timing and any message, photo or video you choose to send. Basic technical information may also be processed by our website host for security and reliable delivery.
How we use it
- To respond to enquiries and prepare quotes
- To arrange and manage cleaning services
- To provide booking and service updates
- To maintain business, accounting and legal records
- To protect the website and prevent spam or misuse
We do not sell personal information.
Lawful reasons for processing
We normally use information to take steps at your request before a service is booked, to provide a service you have agreed to, to meet legal obligations, or for legitimate interests such as running and securing the business. Where consent is required, you may withdraw it.
Quote forms and service providers
When the online quote form is active, the website host and configured email delivery provider process the form data so it can reach Made Simple Cleans. If online delivery is temporarily unavailable, the form will show an error and will not claim that the enquiry was sent.
WhatsApp, phone and email
If you contact us through WhatsApp, phone or email, those providers process your communication under their own privacy terms. We may retain the conversation and contact details where needed to respond, quote or manage a booking.
Photos and videos
You may choose to send property photos or videos to help with a quote. Avoid including people, private documents or unrelated personal information. Marketing use of identifiable property images requires appropriate permission.
Cookies and analytics
This new website does not intentionally set non-essential analytics or marketing cookies at launch. If analytics or advertising tools are added later, the cookie information and consent controls must be updated before those tools are activated.
Sharing information
Information may be shared only where needed with hosting, email, form, security, accounting or professional service providers, or with authorities where required by law. Only the information needed for that purpose should be shared.
Retention and security
Information is kept only for as long as reasonably needed for enquiries, services, customer care, accounting or legal obligations. Reasonable measures are used to protect it, but no internet or email service can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability or to object to certain processing. You may also complain to the UK Information Commissioner’s Office.
Contact
For a privacy question or request, email Madesimplecleans@gmail.com.